Author: Glossary

In the UK, an official who investigates complaints from the public about the National Health Service. An official, responsible to the United Kingdom’s parliament, appointed to protect the interests of National Health Service patients in matters concerning the administration of the health service and the delivery of health care (excluding clinical judgements). Known colloquially as…

A national organisation for England and Wales, established in 2003, dedicated to the protection of people’s health, especially by reducing the impact of infectious diseases, chemicals, poisons and radiation. It brings together existing sources of expertise in public health, communicable diseases, emergency planning, infection control, poisons and radiation hazards.  

A nation-wide information service delivered via a free telephone helpline.  

The differences that exist in health across the social classes, with poorer people tending to experience poorer health.  

A government health promotion agency in England designed to help people make aware of how they can improve their health.  

A public building in which a group of doctors practice. A group of doctors and supporting staff operating from one building owned or leased by the doctors, or from a building owned or leased by a health authority that contains staff or services from one or more sections of the National Health Service. Healthcare professionals,…

Any organised set of health services.  

A qualified person who works in an occupation related to health care, e.g. a nurse.  

The provision of care and treatment by the health service. A term sometimes used as a synonym for “comprehensive health care delivery system.” However, the term “health care delivery” applies to providing any of the wide array of health care services as well as to the totality.  

Someone who assists health professionals in looking after a sick or dependent person.