Process(es)

Any small projecting parts or tissue.


A superficial projection.


The things done (for a patient, for example). It is commonly stated in quality management that three things can be measured: structure (resources or organization), process, and outcome. “Structure” refers to resources and organization. “Outcome” is a somewhat vague term that presumably refers to the results of the process. There is a tendency on the part of some individuals to take an “either-or” position, to the effect that one need only be concerned with one of the three dimensions. This tendency is not logical; all three must be considered. Clearly, certain structure is needed; and equally clearly, there is no way to change outcome except through changing process, since “outcome ‘tells on’ process.”


 


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