{"id":158930,"date":"2022-05-12T08:15:33","date_gmt":"2022-05-12T08:15:33","guid":{"rendered":"https:\/\/www.healthbenefitstimes.com\/glossary\/?p=158930"},"modified":"2022-05-12T08:15:33","modified_gmt":"2022-05-12T08:15:33","slug":"call-center","status":"publish","type":"post","link":"https:\/\/www.healthbenefitstimes.com\/glossary\/call-center\/","title":{"rendered":"Call center"},"content":{"rendered":"<p>A communications center in an organization that manages incoming and outgoing telephone calls with customers and clients. In health care the center may help to manage appointments and messages or may provide patients with information about illnesses, health care resources, services provided, wellness, or disease self-management.<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A communications center in an organization that manages incoming and outgoing telephone calls with customers and clients. 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