One activity in the process of continuous quality improvement (CQI). Each project involves a process which has been identified as deserving improvement, and which has been given priority (prioritizing of effort is critical in CQI). For each project, a team is assigned consisting of representatives from all departments involved in the process targeted for improvement, along with support from senior management. The team studies the process, comes up with theories for improvement, tests the theories, puts successful theories into place, and also puts into place measures to assure that the improved quality is maintained.