If you own or manage a medical practice, the main goal you should have is keeping your patients informed, happy and healthy. Most people fail to realize just how competitive the world of medicine is. Without the right mindset and technology in place, you could find yourself struggling to compete with other medical practices in your area.
Not only do you need to focus on keeping your existing patients happy, you also have to find a way to attract new patients. While this may sound easy, it is actually quite complicated. Are you looking for a way to make your medical practice more efficient and successful? If so, check out the helpful tips in this article.
Choose the Right Medical Software
The world of medicine is in a constant state of change, and it can be difficult to keep up. But, adapting to the changes in your chosen profession is vital if you want to remain successful. If you are still creating a paper trail for every interaction you have with patients, it’s time for something different. These days, professionals in the healthcare industry use various medical software programs to connect with and inform their patients. Electronic health records (EHR) software is perhaps one of the most useful and popular tech options used by medical facilities around the world.
With this software, you can provide patients with real-time access to their sensitive health information. EHR software is not only great for patients, it also makes managing and securing medical records easy for practitioners. The longer you wait to put this modern health record management solution in place, the more problems you will inevitably encounter. With the help of IT professionals, you can find and implement the right EHR software solutions in no time.
Improve the Patient Intake Process
The success that your medical practice enjoys will depend largely on the number of new patients you are able to attract over time. Providing existing patients with top-notch care is the best way to receive word of mouth referrals from them. Sitting in a waiting room and filling out endless paperwork before seeing a doctor for the first time is frustrating for most people. This is why you need to work on making the new patient intake process easy and more efficient.
The best way to accomplish this goal is by putting the new patient forms online. Sending out these forms in an email to new patients is also a great idea. By doing this, you can get all of the information you need without inconveniencing the new patient. With the implementation of these electronic forms, you can make a patient’s first visit stress-free. These electronic forms will also make inputting a new patient’s information into your system easier for your team members.
The COVID-19 pandemic has completely changed the way most people think about going into public places. People who are considered at risk of contracting the virus have been stuck indoors for months. This has led to many medical professionals using the power of telemedicine to connect with their patients. Using video chat software is a great way to enable face-to-face interactions with your patients.
Instead of shying away from technology, you need to embrace it due to the benefits it can provide you and your patients. While getting used to video chatting with patients will take some time, it is often the best option for everyone involved. Before you start a telemedicine session with a patient, make sure the lighting in the room and the condition of the webcam you are using are adequate. Taking a few minutes to prepare for video chats can help you avoid problems that may hold up progress during the appointment.
Simplify Appointment Scheduling
The United States is home to more than 6,000 medical facilities. When experiencing health problems, the first thing a person will do is to call and schedule an appointment with their primary care physician. In most cases, this usually begins with the person being put on hold for a long time. This can lead to a patient getting extremely frustrated. If you are constantly getting complaints from patients regarding the appointment booking process at your clinic, it is time to optimize it.
Some of the most successful medical practices in the country allow their patients to schedule appointments with a mobile app. Work with professionals to develop this app to make sure it works properly. An experienced app developer can create an interface and a secure infrastructure helps your patients easily and efficiently book and cancel appointments. The cost of developing and maintaining a new mobile app is worth it, considering the benefits this technology can provide.
Provide Staff with Adequate Training
A medical practice is only as successful as the employees they have in place. Putting new employees into your existing infrastructure without the proper amount of training is a disaster waiting to happen. Rather than making this mistake, you need to develop a comprehensive training program for use with all employees. Don’t forget to do some cross-training with your employees to avoid lulls in productivity, in cases of absence or illness on your team.
By cross-training employees, you can fill any vacancies that are left when a team member has to be out of work. If your employees know how to do most of the jobs in your practice, it will be easy to stay productive, even when you are short-staffed. If you are unsure about how to develop a training program, consider outsourcing this responsibility to a third-party. By doing this, you can rest assured the new training program will be filled with useful information and industry-specific guidelines your employees can easily follow.
It’s Time to Make a Few Changes
As you can see, there are many ways to make your medical practice more efficient. Making a plan on how to implement these changes can help you avoid any growing pains along the way.